While we hold your experience with us in the highest regard we
need to rely heavily on automated processes to
provide you with the fastest
service possible. For this reason, an order can only be cancelled if it
is Pending Approval.
The primary reason for this is that many of the
products we carry are shipped directly from the manufacturer.
To ensure prompt
delivery the order is transmitted to them as soon as possible, making it near
impossible to stop the
shipment after they have received the
Timing is crucial when cancelling an order. If you need to
make a cancellation request please call us immediately
at 1-800-775-8390 Monday
through Friday between the hours of 9:00am - 5:00pm EST. Please
due to the high volume of e-mails received, cancellation
requests sent via email may not be handled in time for your
order to be
cancelled. Therefore, we highly recommend that you call and speak with a
Customer Service Representative
to cancel your order.
No changes can be made to orders once they have been submitted
Please Note: Items whose 'Item Availability' are marked:
or 'Made to Order' cannot be changed, canceled, or returned at any time.